Over the last few months, Adult Learning Support has been supporting the Arvida retirement villages in Richmond and Nelson to make a smooth transition to a new care management computer system.
“Their timing was perfect”, says Sybil McKenley, Clinical Manager at Oakwoods. “We knew that some people didn’t have the skills to use computers, but we were determined to get the computer system up and running and to support everybody to make it work. Just as we were figuring all this out, ALS gives us a call.”
“To hear there’s free training available, it’s tailored to what we need – it was almost too good to be true.”
From self-doubt to self-confidence
For many of the learners, this was the first time they had been able to learn about computers at their pace. Many were in the later years of their career, and they had realised they couldn’t hide from computers any longer.
“I couldn’t even turn a computer on, but now I’ve got to use this new computer system at work, so I have to learn,” said one learner. “I have a computer at home, but it’s different here at work. I get lost on different computers.”
Streamlining the move to the new computer system
One of the big successes of this programme was how much easier it made the move to the new computer system. The new system was introduced at Week 8 of the programme – at which point they took a three week break to take part in the bespoke training for the new computer system.
The caregivers need to use the system regularly every day, so it’s essential they can use the system quickly and confidently.
“I was so impressed with how well they adopted to the new system,” says Janet Taylor, one of the course tutors. “We’d done a lot of work in the previous few weeks on databases, so the learners were able to apply what they had learned directly to the new company database.”
Without training – what could have happened
Without the extra training, the new computer system would have caused a lot more stress for these staff members.
“I would have panicked. No, I’m serious. And then I guess I would have brought others on to help.”
“If I hadn’t come to this, I probably just wouldn’t have used the new system. Okay, so I probably would have still used it, but it would have taken ages for me to type anything in.”
Instead, the learners are now “no longer afraid of using a computer”. They’ve gained confidence in their ability and are no longer concerned about getting into trouble by doing the wrong thing.
“I now know how to go backwards to try to fix things. I can turn it on now! I can save things, I’m learning to type for the first time… yeah I’ve learned heaps.”
Is your workplace introducing a new computer system?
Your people’s digital skills will be one of the biggest barriers to a successful launch. If you’re not sure about your people’s IT skills, check out our Digital Technology Skills page to download our free Assessment Tool.